Privacy Policy

Last updated: 23 March 2026

This Privacy Policy explains how The Migrant Manor ABN 581 966 710 45 of Suite 4121, 3/55 Gawler Place, Adelaide, South Australia, 5000 (“we”, “us”, “our”) collects, holds, uses, discloses, and protects personal information.

We are committed to handling personal information in a transparent and responsible way.

This Policy is intended primarily to reflect applicable Australian privacy requirements and, where relevant, certain international data protection obligations. Where the General Data Protection Regulation (GDPR) applies to particular personal data processing activities, we will seek to handle that personal data in a manner consistent with those obligations.

1. What information we collect

We may collect personal information including:

• name
• email address
• phone number
• country, location, or time zone
• visa, study, business, or enquiry-related information you choose to provide
• booking and appointment details
• payment status and transaction references
• communications with us
• website usage data, device data, IP address, and analytics data
• documents or identification information you voluntarily submit
• any other information reasonably necessary for our functions or activities

We generally collect information directly from you.

2. How we collect information

We may collect information when you:

• visit or use our website
• complete a lead form, enquiry form, quiz, or intake form
• book an appointment
• make a payment
• subscribe to updates, downloads, or marketing communications
• contact us by email, phone, social media, or messaging platform
• upload or send documents or information to us
• interact with our ads, pages, or website technologies such as cookies or analytics tools

3. Why we collect and use information

We may collect, hold, use, and disclose personal information for purposes including:

• responding to enquiries
• assessing whether our services are suitable for you
• arranging and delivering bookings, calls, or services
• providing strategic reviews, administrative support, or related service communications
• issuing invoices, processing payments, and maintaining financial records
• improving our website, services, and user experience
• sending administrative messages, reminders, and service-related communications
• sending marketing communications where permitted by law and where you have consented where required
• complying with legal, regulatory, insurance, risk management, and dispute resolution obligations
• protecting our legal rights and legitimate business interests

4. Where the GDPR applies

In some circumstances, the GDPR may apply to personal data we process.

Where the GDPR applies, we may process personal data on one or more of the following bases:

• your consent
• performance of a contract or steps taken at your request before entering a contract
• compliance with a legal obligation
• our legitimate interests, provided these are not overridden by your rights and interests

5. What happens if you do not provide information

If you do not provide requested information, we may be unable to:

• respond properly to your enquiry
• assess your suitability for a service
• complete a booking
• process a payment
• provide the requested service or support

6. Cookies, pixels, and analytics

We may use cookies, pixels, tags, analytics tools, and similar technologies to:

• operate and secure the website
• understand website traffic and user behaviour
• measure ad performance
• improve marketing and user experience

You may be able to control cookies through your browser settings. Some site functions may not operate properly if certain cookies are disabled.

7. Disclosure of personal information

We may disclose personal information to:

• our staff, contractors, and service providers
• booking and scheduling providers
• payment processors
• cloud storage, CRM, analytics, email, and website providers
• professional advisers such as lawyers, accountants, insurers, and consultants
• external qualified professionals to whom you ask us to refer you, or where referral is reasonably necessary and lawful
• regulators, courts, law enforcement agencies, or other third parties where required or authorised by law
• any purchaser or successor in connection with a business restructure, sale, or transfer, subject to lawful handling requirements

We do not sell personal information.

8. Overseas disclosure and international transfers

Some of our service providers may store or process personal information outside Australia, including in countries where their servers or support operations are located.

Where we disclose personal information to overseas recipients, we will take reasonable steps, where required, to ensure the information is handled in a manner consistent with applicable privacy obligations.

Where the GDPR applies and personal data is transferred internationally, we will seek to rely on an appropriate lawful transfer mechanism where required.

9. Data security

We take reasonable technical, organisational, and administrative steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

When information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.

11. Direct marketing

We may send you marketing communications about services, updates, offers, or content where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe link or contacting us using the details below.

Service-related communications about an enquiry, booking, payment, or active matter may still be sent where necessary.

12. Access and correction

You may request access to personal information we hold about you and request correction of inaccurate, incomplete, or out-of-date information.

We may require identity verification before actioning a request.

13. Additional rights where the GDPR applies

Where the GDPR applies, you may also have the right to:

• object to certain processing
• request erasure
• request restriction of processing
• request data portability
• withdraw consent where processing is based on consent
• lodge a complaint with an applicable supervisory authority

These rights are subject to applicable legal limits and exceptions.

14. Children

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children through the website without appropriate authority.

If you believe a child has provided personal information to us unlawfully or without authority, please contact us.

15. Data breaches

If a data breach occurs, we will assess it and respond in accordance with applicable legal obligations.

Where Australian notifiable data breach requirements apply and the breach is likely to result in serious harm, relevant notifications may be made as required by law.

16. Third-party websites and services

Our website may link to third-party websites or use third-party services such as payment processors, booking tools, analytics providers, or social media platforms.

We are not responsible for the privacy practices of third parties, and you should review their privacy policies separately.

17. Complaints

If you have a complaint about how we handle personal information, please contact us first using the details below.

Please provide enough detail for us to investigate and respond.

If you are dissatisfied with our response, you may have the right to complain to the Office of the Australian Information Commissioner and, where applicable, to a relevant supervisory authority.

18. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will apply from the date it is published on this website.

19. Contact us

For privacy enquiries, access or correction requests, complaints, or requests to exercise applicable privacy rights, contact:

Privacy Contact: Reegan Imperial
The Migrant Manor
ABN: 581 966 710 45
Email: reegan@migrantmanor.com
Phone: 0451567334
Address: Suite 2141, 3/55 Gawler Place, Adelaide, South Australia, 5000
Privacy Policy URL: https://migrantmanor.com/private-policy/